help / faq
All shows are streamed via Apple's QuickTime
software (version 6 or later). If you don't already
have QuickTime installed, free downloads are available
for both Apple and Windows operating systems.
Note: Apple recently released QuickTime 7 for
the Macintosh which requires the latest version
of Panther (or the newly release Tiger) OS to run.
If you don't wish to upgrade, you can still download
and install QuickTime 6 here, otherwise click on the button
below to download QuickTime 7.
- Where's The Link to Play The Show?
Because of the way QuickTime works, when you
move your mouse over the links to play the show,
your pointer may not turn into the usual picture of
a hand. Worry not, we've made it clear where you
should click (a hint: it's the part that says
something like "Watch The Concert") so trust
us and click away. If you don't see the link,
or see a broken image, you probably need to
reinstall QuickTime (see above for the link).
- Stuttering Audio?
In QuickTIme Preferences, there is a tab for 'Connection',
you should select the correct connection speed. If you are
hearing audio and it is breaking up, or skipping a lot,
try lowering your connection speed (or if available, select
a slower speed to watch).
- Can't See or Hear Anything?
If you are not seeing/hearing the program. On the
Connection page of Preferences in QuickTime,
there is a button called 'Transport Setup' you should click
on this and select: Automatically determine the best
protocol and port ID. Quit QuickTime and then try
re-launching the player.
- Behind A Firewall?
If you are behind a firewall, you can read this Apple resource
about how to configure your firewall to work with QuickTime.
- Still Have Problems?
If you continue to have problems, please first check
if you can view other content at
Guide and then email us at
firstname.lastname@example.org and we'll see if we can
get you up and running.